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    General Terms and Conditions of Sale

    The offer and sale of products made on the Piero Calzature di Grementieri Alfiero & Figlio website (henceforth Site) are governed by these General Conditions of Sale.
    For any other legal information, please consult the sections: Privacy Policy, Right of Withdrawal.
    The Customer is required, before submitting his purchase order, to read carefully these General Conditions of Sale.
    The submission of the purchase order implies full knowledge and express acceptance of both these general conditions of sale and what is indicated in the Order Form.
    The Customer is required, once the online purchase procedure is completed, to print and keep these general conditions of sale and the relevant Order Form, already viewed and accepted.


    1. OBJECT

    1.1 The object of these General Terms and Conditions of Sale is the sale of products made online via electronic commerce service on the site https://www.pierocalzature.it/ (henceforth Site).

    1.2 Products sold on the Site may only be purchased and delivered to the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.


    2. SUBJECT

    2.1 The products are sold directly by Piero Calzature s.r.l. di Grementieri Alfiero Figlio in the capacity of ______ with registered office in Italy, Via delle Lame, 56, 40122 Bologna, registration number with the Register of Companies BO – XXXXX, VAT number XXXXXXXXX(hereinafter Piero Calzature di Grementieri Alfiero & Figlio or Seller). For any request for information, you may contact the Seller by email at the following address: [email protected]

    2.2 These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on the site and do not, however, govern the provision of services or the sale of products by parties other than the Seller that are present on the site through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest that you check their terms and conditions, because the Seller is not responsible for the provision of services by third parties other than the Seller.

    2.3 Products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.

    2.4 Product offers on the site are intended for customers of legal age. If the Customer is under 18 years of age in order to purchase on the Site, he/she must first have the consent of one of his/her parents or legal guardian. By placing an order through this Site, the Customer warrants that he or she is of legal age (18) and has the legal capacity to enter into binding contracts.

    2.5 The Customer is prohibited from entering false, and/or invented, and/or fictitious names in the online order process and further communications. Seller reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers.

    2.6 By accepting these Conditions of Sale, moreover, the Customer releases the Seller from any liability arising from the issuance of erroneous tax documents due to errors related to the data provided by the Customer when placing the online order, the Customer being solely responsible for their correct entry.



    3.1 By online sales contract is meant the distance contract having as its object ‘ the sale of movable goods (hereinafter Products) entered into between the Customer and Piero Calzature di Grementieri Alfiero & Figlio , as Seller, within an electronic commerce service organized by the Seller which, for this purpose, employs the distance communication technology called the Internet.

    3.2 In order to conclude the contract for the purchase of one or more Products, the Customer shall complete the order form in electronic format (hereinafter Order) and transmit it to the Seller through the Internet following the relevant instructions.

    3.3 The Order shall contain:
    – a reference to these General Terms and Conditions of Sale, containing the terms and conditions for the return of the Products purchased and the conditions for the exercise of the right of withdrawal by the Customer;
    – information and/or images of each Product and its price;
    – the means of payment that the Customer may use;
    – the method of delivery of the Products purchased and the related shipping and delivery costs;

    3.4 Although Piero Calzature di Grementieri Alfiero & Figlio constantly adopts measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller shall not be responsible for any inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since such representations have merely an illustrative function.

    3.5 Before concluding the contract, the Customer will be asked to confirm that he/she has read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

    3.6 The contract is concluded when the Seller receives through the Internet from the Customer the Order Form, after verification of the correctness of the data relating to the order.

    3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is Italian.

    3.8 Once the contract is concluded, the Seller will take charge of the Customer’s Order for its fulfillment.



    4.1 By transmitting the Order through the Internet, the Customer unconditionally accepts and undertakes to observe, in its relations with the Seller, these General Conditions of Sale.

    4.2 Once the contract is concluded, the Seller shall send the Customer, by electronic mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.

    4.3 This is without prejudice to the possibility, on the part of the Seller, before sending the Order Confirmation, to request by e-mail or telephone from the Customer indicated, further information with reference to the Order to be sent through the Internet.

    4.4 The Seller may not process the Customer’s purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In these cases, the Seller will inform the Customer by e-mail that the contract is not concluded and that the Seller has not carried out the Customer’s Order specifying the reasons. In such cases, the amount previously committed to the Customer’s means of payment will be disengaged.

    4.5 If the products, presented on the site, are no longer available or on sale after the sending of the l Order, it will be the responsibility of the Seller to notify the Customer, promptly and in any case within thirty (30) ‘ working days from the day following the day on which it has transmitted its order to the Seller, of the possible unavailability of the Products ordered. In such event, the amount previously charged to the Customer’s means of payment shall be refunded.

    4.6 Each sale made by the Seller through the online sales service may relate to one or more products, with no quantity limit for each item.

    4.7 The Seller reserves the right to refuse orders from a Customer with whom a legal dispute relating to a previous order is pending. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, without limitation, the case of previous violations of terms and conditions for online purchases on the site or for any other legitimate ‘ reasons, especially if the Customer has been involved in fraudulent activities of any kind.



    5.1 Unless otherwise stated in writing, all prices of the Products and shipping and delivery charges indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time of transmission of the Order through the Internet. The prices of the Products and shipping and delivery charges may vary without prior notice. The Customer must therefore ascertain the final sale price before placing the relevant Order.

    5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery charges indicated on the website and in the Order, unless otherwise specified, are not inclusive of any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the regulations in force provide for import charges.

    5.3 These costs are therefore borne by the Customer and shall be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.



    For payment of the price of the Products and related shipping and delivery costs you may follow one of the methods specified in the order form on the Site which are summarized below.

    6.1 Payment by credit cards and prepaid cards.

    6.1.1 For online orders on the Site, Seller accepts both credit card and prepaid card payments (provided that they are enabled by the banking institution or the Paypal circuit) without any additional charge on the cost of the Product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of ordering the Products purchased online and that the name on the credit card must be the same as the name indicated on the billing information. Without these prerequisites, it will not be possible to proceed with the order.

    6.1.2 At the time of the online purchase, at the same time as the Order Confirmation, the amount relating to the Order will be charged to the Customer’s credit card. The amount will therefore actually be charged to the Customer’s credit card at the time the Order is sent to the Seller.

    6.1.3 If, upon receipt of the package containing the Products ordered, for any reason the Customer intends to make use of the Right of Withdrawal, following payment for the Products purchased online, the Seller will instruct to credit the amount to be refunded directly to the credit card previously used for payment.

    6.2 Paypal.

    6.2.1 If the Customer has a Paypal account, the Seller gives the possibility to make payments directly using email and its password with which he registered on www.paypal.com.

    6.3 At no time during the purchase process is the Seller able to know the information relating to the credit card (for example, the number of the credit card or the date of its expiry), transmitted via a connection protected by encrypted protocol directly to the site of the entity handling the electronic payment (banking institution or to Paypal). No computer file of the Seller will retain such data.

    6.4 Under no circumstances, therefore, can the Seller be held responsible for any ‘ fraudulent and improper use of credit and prepaid cards by third parties.

    Made out to:



    7.1 Each shipment contains:
    – the Product(s) ordered;
    – the relevant transport document/accompanying invoice;
    – any accompanying documentation required according to the country of shipment; and
    – any informational and marketing material.

    7.2 Delivery of Products purchased through the Seller’s Site may be made in a variety of ways.

    7.3 Delivery to Customer’s Home.

    7.3.1 Products purchased will be delivered by the courier identified by Seller to the shipping address indicated by Customer on the Order. For additional information on shipping costs, times and methods and countries served, Seller refers to the Shipping section.

    7.3.2 Upon receipt of the goods at its domicile, the Customer is required to check the integrity of the packages upon delivery by the courier. In case of anomalies, the Customer must have the courier detect and note them exactly and reject the delivery. Otherwise, the possibility of asserting its rights in this regard will be forfeited.

    7.4 Delivery to agreed point of sale and collection by the Customer.

    7.4.1 Only if this option is specifically provided for, the purchased Products may be delivered by Seller to Customer at an agreed point of sale that Customer may select at the time of the Order. Seller refers to the Shipping section for additional information on costs, shipping times, shipping methods and countries served.

    7.4.2 Upon delivery of the purchased products with in-store delivery, Customer will receive an SMS and/or email alert message and from that point will have up to 10 business days to pick up the Order Products in the manner described in the Order Confirmation.

    7.4.3 Failure to collect at the end of this period will result in the cancellation of the order by the Seller and a refund of the full amount previously paid less transportation costs incurred. The refund will be made to the Customer’s credit card or Paypal account depending on the payment system selected during online purchase.



    8.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out), shall have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within the term fourteen (14) working days, starting from the day of receipt of the products purchased on the site.

    8.2 In order to exercise the right of withdrawal, the Customer must send within the term of fourteen (14) working days commencing from the day of receipt of the Products an e-mail to [email protected] specifying the Order No. and the article code(s) for which it intends to make use of the right of withdrawal.

    8.3 Following receipt of the e-mail referred to in the previous article, the Customer will receive all instructions for the return of the Product(s).

    8.4 The right of withdrawal is subject to the following conditions:
    – the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
    – the returned Products must not have been used, worn, washed or damaged;
    – the returned Products must be returned in their original undamaged packaging;
    – the returned Products must be sent to the Seller in one shipment. Seller reserves the right not to accept Products from the same Order returned and shipped at different times;
    – the returned Products must be delivered to the carrier within fourteen (14) business days commencing on the date you received the Products;
    – in the event that the Seller, against the purchase of a specific package of ‘ Products, offers the possibility to purchase them at a lower price than what would normally be charged by purchasing them individually (e.g. 5×4, 3×2 etc..), the right of withdrawal may also be exercised by returning only some of the products purchased: in this case the price will be recalculated by taking as a reference the price normally charged for the purchase of the single product. In all other cases (e.g. combined sales, prize operations, etc. etc.) the right of withdrawal may be exercised only with the return of all the Products purchased, therefore excluding any partial exclusion.

    8.6 In case of return, shipping costs are borne by the Customer.

    8.7 The Seller also undertakes to bear the initial shipping costs of the Products exclusively in case of damage to the same due to transportation or errors in shipping by the Seller itself. Only in such cases, the Seller will also refund the amount that the Customer has paid as shipping costs. The Seller will send an express courier to pick up the Product at the domicile indicated by the Customer.

    8.8 For the return, the Customer shall use only the Courier indicated by the Seller in the return instructions: in this way, the Customer shall not have to make the payment of the costs borne by him/her for the return of the purchased products himself/herself because such payment will be made, on his/her behalf, directly by the Seller. Thereafter, the Seller, except as provided in Section 8.7 above and for cases of return due to product defect, will deduct from the refund to the Customer due a lump sum equal to the cost previously incurred for the shipment and delivery to the Customer’s home of the purchased products, or the shipping costs normally provided for the Country of delivery. In addition, from the moment of the return of the purchased products to the shipper indicated by the Seller in the online return form, the Seller releases the Customer from any liability in case of loss or damage of the products during transportation.

    8.9 In the event that the option of delivering the Products to one of the contracted outlets has been made available when completing the online return form, the Customer may return the Products directly to the Seller’s contracted outlet. In this case, the Customer will be reimbursed, in addition to the price paid for the purchase, the shipping costs previously incurred for the delivery of the purchased Products. From the moment the Products are returned to the point of sale, the Seller releases the Customer from any liability in the event of any loss or damage of the same during transport.

    8.11 In the case of exercising the right of withdrawal without complying with the procedures indicated above (e.g. beyond the 14 days provided by law, or without having followed the return instructions), the Seller will resend the purchased Products to the Customer charging him/her also the additional shipping costs.

    8.12 The Right of Withdrawal cannot be applied in the case of customized products at the express request of the Customer when placing the Order.



    9.1 The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, pursuant to the provisions of Italian law.

    9.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to the entrepreneurial activity ‘ or professional activity carried out, if any), this warranty is valid provided that both of the following conditions are met:
    (a) the defect becomes apparent within 24 months from the date of delivery of the products;
    (b) the Customer files a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect is acknowledged by the Customer;
    c) the return procedure is properly followed.

    9.3 In particular, in case of non-conformity, the Customer who has entered into the contract as a Consumer shall have the right, at the Seller’s option, to obtain the restoration of the conformity of the products without cost, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract with respect to the disputed goods and the consequent refund of the price.

    9.4 All return costs for defective products shall be borne by the Seller.


    10. CONTACT

    For any inquiries you may contact us at the following email address Via delle Lame, 56, 40122 Bologna or at the following address:
    Piero Calzature di Grementieri Alfiero & Figlio, Via delle Lame, 56, 40122 Bologna



    The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations carried out, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided sal Site.


    12. PRIVACY .

    Information regarding the processing of data is available in the Privacy Policy section.



    13.1 These General Terms and Conditions of Sale are governed by Italian law and shall be interpreted in accordance with it, without prejudice to any different overriding mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the General Conditions of Sale shall be subject exclusively to Italian law and any disputes inherent and/or consequent to the same shall be resolved exclusively by the Italian jurisdictional authority. In particular, if the Customer has the status of Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court of Reggio Emilia. If, on the other hand, the Customer acts in the exercise of his/her entrepreneurial, commercial, artisan or professional activity, the parties by mutual consent establish the exclusive jurisdiction of the Court of Reggio Emilia.



    The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale shall be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.